Purchase item must be return with in 7 days otherwise return item will not acceptable.
Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 7 days after purchase. Defective item will not accepted at all.
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of DXPSHOP packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
If my refund gets validated, how and when will I get reimbursed?
Refund process begins after we have completed Quality Check on your returned product. The quality check process may take 1 to 2 days from the date we receive the returned item. We will notify you of the result as soon as the quality check is complete.
As a refund, you can either claim a store credit Refund Voucher of the amount you had paid for your returned item or you could ask for a complete cash refund. In case of a store credit voucher, you can use the store credit voucher for a new purchase on the website subtracting that amount from the new total. In case of a cash refund, the refund based on the amount will either be refunded via an online bank transfer into your bank account, or via a cheque mailed to your address.
In case of credit card payments, refund can either be claimed as a store credit Refund Voucher, a cash refund or via transaction reversal.
Reimbursed time frame post quality check:
|Refund Type||Time Frame|
24 - 48 hours
Credit Card Refund
12 – 24 hours
What is a Refund Voucher?
A Refund Voucher is a return mechanism of equal worth to the value paid for the item that you have returned.
You can use a Refund Voucher at checkout to discount the amount of the voucher from your next purchase. This Refund Voucher can be used on multiple purchases (if the purchase value is less than the amount of the refund voucher) until your refund voucher balance amount is Rs. 0.
A refund voucher is valid for 180 days you need to use your voucher during this period, post which the voucher will expire and cannot be used.
How do I use my Refund Voucher?
If you have been issued a Refund Voucher, you will receive a discount voucher code via email.
Please enter this code in the discount code box and click "Apply Code" during checkout at payment step. A corresponding deduction will be applied to your total amount.
If my returned product is not validated for refund, how do I get informed?
If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item. Please make sure you are available at the corresponded time to accept the item at your doorstep. Failure to delivery will result in us holding your item for a 30 day period which you can collect yourself from our office.
I have bought an item on promotion or with a Discount Code. What amount will you refund me?
For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.
If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid (including the amount of the refund voucher used).