the DXPSHOP.COM.PK. These terms and conditions apply to the subject web and all
of its divisions, subsidiaries, and affiliate operated Internet sites which
reference these Terms and Conditions.
accessing the Site, you confirm your understanding of the Terms and Conditions.
If you do not agree to these Terms and Conditions of use, you shall not use
this website. The Site reserves the right, to change, modify, add, or remove
portions of these Terms and Conditions of use at any time. Changes will be
effective when posted on the Site with no other notice provided. Please check
these Terms and Conditions of use regularly for updates. Your continued use of
the Site following the posting of changes to these Terms and Conditions of use
constitutes your acceptance of those changes.
USE OF THE SITE
provided on this site is solely for informational purposes. Product
representations expressed on this Site are those of the vendor and are not made
by us. Submissions or opinions expressed on this Site are those of the
individual posting such content and may not reflect our opinions.
that you submit to the Site and/or provide to us, including but not limited to,
questions, reviews, comments, and suggestions will become our sole and
exclusive property and shall not be returned to you. In addition to the rights
applicable to any Submission, when you post comments or reviews to the Site,
you also grant us the right to use the name that you submit, in connection with
such review, comment, or other content.
ORDER OF ACCEPTANCE AND PRICING
note that there are cases when an order cannot be processed for various
reasons. The Site reserves the right to refuse or cancel any order for any
reason at any given time. You may be asked to provide additional verifications
or information, including but not limited to phone number and address, before
we accept the order.
determined to provide the most accurate pricing information on the Site to our
users; however, errors may still occur, such as cases when the price of an item
is not displayed correctly on the website. As such, we reserve the right to
refuse or cancel any order. In the event that an item is mispriced, we may, at
our own discretion, either contact you for instructions or cancel your order
and notify you of such cancellation. We shall have the right to refuse or
cancel any such orders whether or not the order has been confirmed and your
credit card charged.
addition to any other legal or equitable remedies, we may, without prior notice
to you, immediately terminate the Terms and Conditions or revoke any or all of
your rights granted under the Terms and Conditions. Upon any termination of
this Agreement, you shall immediately cease all access to and use of the Site
and we shall, in addition to any other legal or equitable remedies, immediately
revoke all password(s) and account identification issued to you and deny your
access to and use of this Site in whole or in part. Any termination of this
agreement shall not affect the respective rights and obligations of the parties
arising before the date of termination. You furthermore agree that the Site
shall not be liable to you or to any other person as a result of any such
suspension or termination. If you are dissatisfied with the Site or with any
terms, conditions, rules, policies, guidelines, or practices of
Eshope.pk in operating the Site, your sole and exclusive remedy is to discontinue
item must be return with in 7 days otherwise return item will not acceptable.
Items must be returned in the original manufacturer's packaging. We strongly
recommend you keep your packaging for at least the first 7 days after purchase.
Defective item will not accepted at all.
The product must be unused, unworn, unwashed and without any flaws. Fashion
products can be tried on to see if they fit and will still be considered
unworn. If a product is returned to us in an inadequate condition, we reserve
the right to send it back to you.
The product must include the original tags, user manual, warranty cards,
freebies and accessories.
The product must be returned in the original and undamaged manufacturer
packaging / box. If the product was delivered in a second layer of DXPSHOP
packaging, it must be returned in the same condition with return shipping label
attached. Do not put tape or stickers on the manufacturers box.
If my refund gets validated, how and when will I get reimbursed?
Refund process begins after we have completed Quality Check on your returned
product. The quality check process may take 1 to 2 days from the date we
receive the returned item. We will notify you of the result as soon as the
quality check is complete.
As a refund, you can either claim a store credit Refund Voucher of the amount
you had paid for your returned item or you could ask for a complete cash
refund. In case of a store credit voucher, you can use the store credit voucher
for a new purchase on the website subtracting that amount from the new total.
In case of a cash refund, the refund based on the amount will either be
refunded via an online bank transfer into your bank account, or via a cheque
mailed to your address.
In case of
credit card payments, refund can either be claimed as a store credit Refund
Voucher, a cash refund or via transaction reversal.
Reimbursed time frame post quality check:
24 - 48
Credit Card Refund
12 – 24
What is a Refund Voucher?
A Refund Voucher is a return mechanism of equal worth to the value paid
for the item that you have returned.
You can use a Refund Voucher at checkout to discount the amount of the
voucher from your next purchase. This Refund Voucher can be used on multiple
purchases (if the purchase value is less than the amount of the refund voucher)
until your refund voucher balance amount is Rs. 0.
A refund voucher is valid for 180 days you
need to use your voucher during this period, post which the voucher will expire
and cannot be used.
How do I use my Refund Voucher?
If you have been issued a Refund Voucher, you will receive a discount voucher
code via email.
Please enter this code in the discount code box and click "Apply
Code" during checkout at payment step. A
corresponding deduction will be applied to your total amount.
If my returned product is not validated for refund, how do I get
If your return is invalid then we will call you to explain the issue and send
the item(s) back to you. We will arrange the delivery of the item. Please
make sure you are available at the corresponded time to accept the item at your
doorstep. Failure to delivery will result in us holding your item for a 30 day
period which you can collect yourself from our office.
I have bought an item on promotion or with a Discount Code. What
amount will you refund me?
For items purchased on sale, if a refund is allowed on the sale item, the
amount refunded will be the exact amount paid for the item, and not
its original value.
For example: If you purchased an item on sale for Rs. 500 and its original
value was Rs. 1000, we will refund you Rs. 500 only.
If you purchased an item with a Refund voucher, we will refund you the sum of
the amount you paid (including the amount of the refund voucher used).
DXPSHOP.COM.PK accept advance payment and COD order. We
provide delivery service for most areas of Pakistan so that our customers can
get safe and sound product which they had ordered. The delivery is made
directly to customers in Karachi, Lahore, Peshawar, Islamabad & Rawalpindi
from their respective outlets by our staff while for all other areas we are in
collaboration with the OCS & TCS Courier
Company which lets us deliver our products to your doorstep no matter where you
are in Pakistan
If you put
us order before 3 : 00 PM if product in stock then we will arrange the material
same day. in case of non stock item we
sure when will be able to send you product
Privacy and Confidentiality
Welcome to the dxpshop.com.pk website (the "Site")
operated by E-Cart Internet Services. We respect your privacy and want to
protect your personal information. To learn more, please read this Privacy
explains the steps we have taken to secure your personal information. Finally,
disclosure of your personal information. By visiting the Site directly or
through another site, you accept the practices described in this Policy. Data
protection is a matter of trust and your privacy is important to us. We shall
therefore only use your name and other information which relates to you in the
it is necessary for us to do so and we will only collect information if it is
relevant to our dealings with you. We will only keep your information for as
long as we are either required to by law or as is relevant for the purposes for
which it was collected. You can visit the Site and browse without having to
provide personal details. During your visit to the Site you remain anonymous
and at no time can we identify you unless you have an account on the Site and
log on with your user name and password.
1. Data that we collect
We may collect various pieces of information if you seek to place
an order for a product with us on the Site. We collect, store and process your
data for processing your purchase on the Site and any possible later claims,
and to provide you with our services. We may collect personal information
including, but not limited to, your title, name, gender, date of birth, email
address, postal address, delivery address (if different), telephone number,
mobile number, fax number, payment details, payment card details or bank
account details. We will use the information you provide to enable us to
process your orders and to provide you with the services and information
offered through our website and which you request. Further, we will use the
information you provide to administer your account with us; verify and carry
out financial transactions in relation to payments you make; audit the
downloading of data from our website; improve the layout and/or content of the
pages of our website and customize them for users; identify visitors on our
website; carry out research on our users' demographics; send you information we
think you may find useful or which you have requested from us, including
information about our products and services, provided you have indicated that
you have not objected to being contacted for these purposes. Subject to
obtaining your consent we may contact you by email with details of other
products and services. If you prefer not to receive any marketing
communications from us, you can opt out at any time. We may pass your name and
address on to a third party in order to make delivery of the product to you
(for example to our courier or supplier). You must only submit to us the Site
information which is accurate and not misleading and you must keep it up to
date and inform us of changes. Your actual order details may be stored with us
but for security reasons cannot be retrieved directly by us. However, you may
access this information by logging into your account on the Site. Here you can
view the details of your orders that have been completed, those which are open
and those which are shortly to be dispatched and administer your address
details, bank details ( for refund purposes) and any newsletter to which you
may have subscribed. You undertake to treat the personal access data
confidentially and not make it available to unauthorized third parties. We
cannot assume any liability for misuse of passwords unless this misuse is our
2. Other uses of your Personal Information
We may use your personal information for opinion and market
research. Your details are anonymous and will only be used for statistical
purposes. You can choose to opt out of this at any time. Any answers to surveys
or opinion polls we may ask you to complete will not be forwarded on to third parties.
Disclosing your email address is only necessary if you would like to take part
in competitions. We save the answers to our surveys separately from your email
address. We may also send you other information about us, the Site, our other
websites, our products, sales promotions, our newsletters, anything relating to
other companies in our group or our business partners. If you would prefer not
to receive any of this additional information as detailed in this paragraph (or
any part of it) please click the 'unsubscribe' link in any email that we send
to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a
public holiday anywhere in Pakistan) of receipt of your instruction we will
cease to send you information as requested. If your instruction is unclear we
will contact you for clarification. We may further anonymize data about users
of the Site generally and use it for various purposes, including ascertaining
the general location of the users and usage of certain aspects of the Site or a
link contained in an email to those registered to receive them, and supplying
that anonymized data to third parties such as publishers. However, that
anonymized data will not be capable of identifying you personally.
For any competition we use the data to notify winners and
advertise our offers. You can find more details where applicable in our
participation terms for the respective competition.
4. Third Parties and Links
We may pass your details to other companies in our group. We may
also pass your details to our agents and subcontractors to help us with any of
third parties to assist us with delivering products to you, to help us to
collect payments from you, to analyze data and to provide us with marketing or
customer service assistance. We may exchange information with third parties for
the purposes of fraud protection and credit risk reduction. We may transfer our
databases containing your personal information if we sell our business or part
disclose your personal data to third parties without obtaining your prior
consent unless this is necessary for the purposes set out in this Privacy
Policy or unless we are required to do so by law. The Site may contain
advertising of third parties and links to other sites or frames of other sites.
Please be aware that we are not responsible for the privacy practices or
content of those third parties or other sites, nor for any third party to whom
The acceptance of cookies is not a requirement for visiting the
Site. However we would like to point out that the use of the 'basket'
functionality on the Site and ordering is only possible with the activation of
cookies. Cookies are tiny text files which identify your computer to our server
as a unique user when you visit certain pages on the Site and they are stored
by your Internet browser on your computer's hard drive. Cookies can be used to
recognize your Internet Protocol address, saving you time while you are on, or
Site (for example to remember who you are when you want to amend your shopping
cart without having to re-enter your email address) and not for obtaining or
using any other information about you (for example targeted advertising). Your
browser can be set to not accept cookies, but this would restrict your use of
any personal or private details and are free from viruses. If you want to find
out more information about cookies, go to https://www.allaboutcookies.org or to
find out about removing them from your browser, go to
https://www.allaboutcookies.org/manage-cookies/index.html. This website uses
Google Analytics, a web analytics service provided by Google, Inc.
on your computer, to help the website analyze how users use the site. The
information generated by the cookie about your use of the website (including
your IP address) will be transmitted to and stored by Google on servers in the
United States. Google will use this information for the purpose of evaluating
your use of the website, compiling reports on website activity for website
operators and providing other services relating to website activity and
internet usage. Google may also transfer this information to third parties
where required to do so by law, or where such third parties process the
information on Google's behalf. Google will not associate your IP address with
the appropriate settings on your browser, however please note that if you do
this you may not be able to use the full functionality of this website. By
using this website, you consent to the processing of data about you by Google
in the manner and for the purposes set out above.
We have in place appropriate technical and security measures to
prevent unauthorized or unlawful access to or accidental loss of or destruction
or damage to your information. When we collect data through the Site, we
collect your personal details on a secure server. We use firewalls on our
servers. Our security procedures mean that we may occasionally request proof of
identity before we disclose personal information to you. You are responsible
for protecting against unauthorized access to your password and to your
7. Your rights
If you are concerned about your data you have the right to request
access to the personal data which we may hold or process about you. You have
the right to require us to correct any inaccuracies in your data free of
charge. At any stage you also have the right to ask us to stop using your
personal data for direct marketing purposes.